Thursday, November 26, 2009

Macy's Day Parade Pt. 2

I’ve always loved that “Macy’s Day” is a short way of referring to Thanksgiving Day.  It’s even a Greenday song http://www.greenday.com/site/music.php.  

The parade that started as a promotion to announce the opening of the Macy’s Herald Square store in 1924 has become a cultural icon and a part of families’ holiday traditions. (See the Wikipedia link below.)   Started in the day when department stores put on spectacular events to draw customers, the parade is best-known of several spectaculars the store produces.  In San Francisco, where I did my training, the annual flower show http://www.macys.com/campaign/flowershow/index.jsp transformed the Union Square store into a wonderland.

Now that Macy’s is a national chain, and working on localizing their brand, (the pictures here are of is this year’s decorations at their Chicago flagship—always known as Marshall Field’s) the annual Thanksgiving parade becomes even more important component of their identity.  Say what you will about their day-to-day operations (last time I was in the Easton store here in Columbus, it was a mess) but you cannot deny that Macy’s is part of our culture that transcends mere retail. 

Or is it that retail is part of our culture that we cannot deny?  Hmm.

Happy Thanksgiving to all. 

See you at the store on Friday!

Here’s the bit from Wikipedia:

In the 1920s many of Macy's department store employees were first-generation immigrants. Proud of their new American heritage, they wanted to celebrate the United States holiday of Thanksgiving with the type of festival their parents had loved in Europe.[citation needed]

In 1924, the inaugural parade (originally known as the Macy's Christmas Parade[2]) was staged by the store. Employees and professional entertainers marched from 145th Street in Harlem to Macy's flagship store on 34th Street dressed in vibrant costumes.[3] There were floats, professional bands and live animals borrowed from the Central Park Zoo.[4] At the end of that first parade, as has been the case with every parade since, Santa Claus was welcomed into Herald Square. At this first parade, however, the Jolly Old Elf was enthroned on the Macy's balcony at the 34th Street store entrance, where he was then "crowned" "King of the Kiddies."[5] With an audience of over a quarter of a million people,[citation needed] the parade was such a success that Macy's declared it would become an annual event. http://en.wikipedia.org/wiki/Macy%27s_Thanksgiving_Day_Parade

The spectacular Tiffany Dome ready for Holidays 2009.

The Tiffany Dome atrium from above.  Remember this is only a quarter of the infamous Marshall Field’s State Street store in Chicago.

View of Macy’s State Street Holiday 2009 display, with the iconic Marshall Field’s Clock on the corner.

I had to include this one.  My wife and I met while we were both working at Marshall Field’s in Columbus and we traveled to the State Street store to register for our wedding gifts (we made it to Crate & Barrel to register that weekend, too). 

Posted via email from ConsumerX: cXChuck's Stuff

Macy's Day Parade Pt. 1

At our house, Thanksgiving morning is all about the four of us hanging out together, having a special (light) breakfast--this year, savory and sweet tarts made with surplus pie crust (thank you, my sweet wife)--and watching the parade. Then it's all about traveling to both our families' gatherings. Today I am thankful for our familes. Big and small. Happy Thanksgiving to all. Sent from my Verizon Wireless BlackBerry

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Monday, November 23, 2009

Retail Store Design: We've Come a Long Way, Baby. Really?

http://pleasantfamilyshopping.blogspot.com/2009/07/woolco-of-our-dreams.html

I found this great blog that discusses retail days gone by.  I’m in the midst of doing a big strategy project and when I found these pictures, I thought, wow, we really haven’t come that far, have we?

At first glance, this Woolco store from the early 1960s doesn’t look all that different from the big boxes of today.  Actually, they look a bit nicer, given that super-cool carpeting and the mannequins. Although I’m not sure why the two gentlemen in the foreground are considering that blue dress; let’s hope it’s some sort of quality control.

The paint and hardware department looks rather shop-able.  Look at all that merchandise on those short fixtures.  I bet those ladies with the oddly matching coats don’t feel lost in a cavern of stuff.

At the end of the day, shoppers—people—haven’t changed all that much in the last 40 to 50 years.  We still want great merchandise at a reasonable price and to be taken care of, even in big boxes.  Woolco did some pioneering stuff back in the day.  We can still learn from best practices, no matter when they were best.

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Sunday, November 22, 2009

The Power of Listening: Getting to the Emotional Core

http://www.nationaldayoflistening.org/participate/

This Friday is the National Day of Listening as declared by StoryCorps.  If you are not familiar with StoryCorp, it is an ongoing effort to record the stories of ordinary people’s lives.  It is quite simple really, two people talking with each other.  These stories are stored in the Library of Congress and can be heard on public radio and the StoryCorp Web site.

A few years back, I worked on a project with a very large health insurance company.  The challenge was to start a movement within the organization that allowed leadership, management and staff alike to “Transform Numbers into People”.  That is, think of the people at the other end of policies as humans with emotional needs and drivers and use that knowledge to affect your work everyday.

I brought StoryCorp to project and allowed the 350+ participants to hear the deeply moving stories of ordinary people.  We set up listening stations containing a selection of StoryCorp stories.

Well now we all can record stories of the people important to us.  Go to the link above to learn how to conduct your interview and share it with the world.

Here’s a bit from the www.StoryCorp.org Web site:

Listening is an act of love.

The heart of StoryCorps is the conversation between two people who are important to each other: a son asking his mother about her childhood, an immigrant telling his friend about coming to America, or a couple reminiscing on their 50th wedding anniversary. By helping people to connect, and to talk about the questions that matter, the StoryCorps experience is powerful and sometimes even life-changing. 

Our goal is to make that experience accessible to all, and find new ways to inspire people to record and preserve the stories of someone important to them. Everybody’s story matters and every life counts.

Just as powerful is the experience of listening. Whenever people listen to these stories, they hear the courage, the humor, the trials and triumphs of an incredible range of voices.

By listening closely to one another, we can help illuminate the true character of this nation reminding us all just how precious each day can be and how truly great it is to be alive.

-Dave Isay, Founder, StoryCorps

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Saturday, November 21, 2009

In Honor of the Big Game

A bit of Ohio State ritual. Sent from my Verizon Wireless BlackBerry

Download now or watch on posterous
VID 00000.3GP (2051 KB)

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VID 00001.3GP (436 KB)

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VID 00002.3GP (401 KB)

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Thursday, November 19, 2009

Apple Store Christmas Windows: Starting to Look a Lot Like Everyone Else


I am a HUGE fan of Apple retail stores. I think Apple is one of the best retailers out there today. Their tree of apps display in their store on Chicago's North Michigan Avenue caught my eye. Is it me, or is this ho-hum? Anywhere else, it seems it would be a stand out, but the creativity just isn't there. For a high-visibility store, I would think something a bit more high-concept would come from Apple. It could be expense, of course, but as I've passed along before, Apple stores to 30 time the sales per square foot as Macy's.

Are they becoming a traditional retailer and doing safe holiday? Frankly, the red "ribbon" wrapping the store on their high-level bilboard display is more of a jarring site, departing from Apple's usual super-simple, understated imagery.

What are the best store windows this year?

(Sorry for the poor image quality-I'm a Blackberry user.)

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Sunday, November 15, 2009

Polaroid + God's Eye + Urban Outfitters

It seems Urban Outfitters is saving instant photography. On a recent trip to Chicago I saw a display featuring the Polaroid "God's Eye" logo. (What a name!) The display contains information about The Impossible Project, in which the organizers have acquired the equiptment and technology to produce Polaroid film for use in vintage cameras. Look for the film exclusively--I suppose--at Urban Outfitters in 2010. Sent from my Verizon Wireless BlackBerry

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Saturday, November 14, 2009

Great Day in Chicago

Great day in Chicago with the family: Wilmette dog beech, shopping downtown, Millenium Park, Apple Store, dinner at friend's house. Loverly. Sent from my Verizon Wireless BlackBerry

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Friday, November 13, 2009

Apple Stores

I love this little tidbit from today’s piece on the new Apple store on the Upper West Side:  Apple stores do almost as much per store as Macy's, which has 30 times more floor space.

Apple’s Modest Addition to the Upper West Side - Bits Blog - NYTimes.com http://bit.ly/47ZPRo

Wow.

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He Went to Borders So He Could Shop Amazon

In checking out a new follower on Twitter, I came across the above picture of one of his posts.  I had to share this.  It’s happening out there and we all should be paying very close attention.  The implications of this little statement are manifold.  Not only did he go to Borders—a chain struggling to find it’s next level relevancy—and he’s pledging to buy on Amazon, but he tweeted about it to his thousands of followers.

While you ponder that, check out his blog.  It’s a fascinating idea.  52 Books in 52 Weeks by Brian Utley http://resolution52.com/; not only is this guy committed to a personal project and sharing it with others—he has 3,100 followers on Twitter and his blog boasts 12,000 page reads so far in 2009—he is most likely, very influential with his readers.  When a dude like this, says something, people listen.

Consumer Experience indeed.

Posted via email from ConsumerX: cXChuck's Stuff

Tuesday, November 10, 2009

Is Social Media Equivalent to the Industrial Revolution?*

OR Social Media Speeds the Path to Consumer Centricity

A YouTube video making its way around business and academic circles (above) entitled "Welcome to the Revolution" starts off by asking whether social media is simply a fad or the "biggest shift since the Industrial Revolution."

The video supports the release of a book, Socialnomics: How social media transforms the way we live and do business by Erik Qualman, global vice president of online marketing for EF Education, headquartered in Switzerland.

Supported by a techno-beat, the video lists a stream of facts around social media that will supposedly be substantiated and analyzed in the book. These include:

  • One out of eight couples married in the U.S. last year met via social media;
  • Years to reach 50 million users: radio (38 years); TV (13 years), internet (four years), iPod (three years). Facebook added 100 million users in less than nine months, iPod application downloads reached 1 billion in nine months;
  • If Facebook were a country, it would be the fourth largest after China, India and the U.S.;
  • Eighty percent of companies are using LinkedIn as their primary tool to find employees;
  • Ashton Kutcher and Ellen DeGeneres have more Twitter followers than the entire population of Ireland, Norway and Panama;
  • Studies show Wikipedia is more accurate than Encyclopedia Britannica;
  • Seventy-eight percent of consumers trust peer recommendations, only 14 percent trust advertisements.

Social media is undoing all the assumptions of one-way communications. At best, the current internet experience is a one-way experience. We can slice and dice it but at the end of the day, the most "interactive" Web site is still someone in an office somewhere coming up with their best guess as to what the consumer-user-audience wants.

Social media's revolution is really in putting the two-way into the conversation. Aligning with, anticipating, and delighting your customers becomes a much more efficient and measurable enterprise with social media. As the technology becomes more readily available, and as X & Y and the next generations influence more and more spending each day, this revolution will start to feel like just that, a revolution.

This discussion is about a future-state of human behavior. Our behavior may change over time, but our rational and emotional drivers are not all that mysterious. Stores won't go away and neither will the Web or social media. What will change will be who controls the purchase. And that has not really changed all that much.

*originally published on RetailWire http://bit.ly/3fnCTb

Posted via email from ConsumerX: cXChuck's Stuff

Monday, November 9, 2009

Retail Therapy Doesn't Always Work for Larger Women*

According to a study from Australia, while thinner women regard shopping for clothes as a pleasurable experience, many obese or even slightly overweight women often find it a cheerless one.

"The difficulty many larger women have in finding clothing that fits and looks good understandably makes shopping for clothes a negative experience," professor Marika Tiggemann of Flinders University in Australia told The Daily Mail.

The survey of 162 women shoppers aged between 18 and 55 from the city of Adelaide examined the link between clothing and body image. Results were published in journal Body Image.

Women in general have a lot on their plates, and since a relative few can find clothes shopping a free and enjoyable activity, it seems the idea of retail therapy is simply a pop culture myth.

Apparel marketers and retailers could do a better job of crafting assortments, positioning brands and  improving the shopping and purchasing experience.

The stresses are not limited to size.  There are financial and time constraints that most women must contend with daily.  Add size in there and we have a lot keeping women out of stores.  Much of apparel shopping happens via catalog and online channels.  Our lovely customer can shop in privacy, try things on when they arrive, and return unwanted items to the store.

Perhaps to understand our intrepid shopper, we should look beyond apparel and see where else she is spending her money.  Grocery, craft and home stores?  Shopping for others in her family and for the home are how she gets satisfaction out of retail.

*Originally posted on cXChuck’s RetailWire Blog http://bit.ly/3fnCTb

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Friday, November 6, 2009

Evelien Lohbeck Notebook Animation

http://www.evelienlohbeck.com/noteboek.html

This is one of my favorites.  It deserves another look.

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Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

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Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

Posted via web from ConsumerX: cXChuck's Stuff

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Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

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Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

Posted via web from ConsumerX: cXChuck's Stuff

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Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

Posted via web from ConsumerX: cXChuck's Stuff

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Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

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[ConsumerX: Consumer Experience Design] The Bathrooms are Bi Partisan

Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

Posted via web from ConsumerX: cXChuck's Stuff

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The Bathrooms are Bi Partisan

Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.

Posted via web from ConsumerX: cXChuck's Stuff

Thursday, November 5, 2009

[ConsumerX: Consumer Experience Design] [ConsumerX: Consumer Experience Desig...

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

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[ConsumerX: Consumer Experience Design] [ConsumerX: Consumer Experience Desig...

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

Posted via email from ConsumerX: cXChuck's Stuff

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[ConsumerX: Consumer Experience Design] [ConsumerX: Consumer Experience Desig...

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

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[ConsumerX: Consumer Experience Design] [ConsumerX: Consumer Experience Desig...

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

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[ConsumerX: Consumer Experience Design] [ConsumerX: Consumer Experience Desig...

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

Posted via email from ConsumerX: cXChuck's Stuff

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Posted via email from ConsumerX: cXChuck's Stuff

[ConsumerX: Consumer Experience Design] [ConsumerX: Consumer Experience Desig...

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

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[ConsumerX: Consumer Experience Design] Metaphor for our economy?

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

Posted via email from ConsumerX: cXChuck's Stuff

Metaphor for our economy?

Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?

Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?

Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry

Posted via email from ConsumerX: cXChuck's Stuff

[ConsumerX: Consumer Experience Design] [ConsumerX: Consumer Experience Desig...

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[ConsumerX: Consumer Experience Design] Metaphor?

Testing posterous from my phone. Sent from my Verizon Wireless BlackBerry

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Metaphor?

Testing posterous from my phone. Sent from my Verizon Wireless BlackBerry

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Recommended Article: Pizza Chains Make Dough with Mobile Apps

Hi Posterous,
Your friend, Chuck Palmer, has recommended this article entitled 'Pizza Chains Make Dough with Mobile Apps' to you.

Here is his/her remarks:
A million? In three months? There IS an app for that.

Pizza Chains Make Dough with Mobile Apps
Posted In major players news, biz buzz, wireless marketing, multi-channel marketing, ad buying & planning, tools & software, technical innovation, major brands, telecom

Pizza Hut announced last week that it has generated more than $1 million in sales from its iPhone and iTouch appl! ication within three months of launch.

The app, which enables users to order pizzas and other foods as well as play games, offers an ongoing 20% discount on all orders.

The news reinforces the growing importance that mobile is playing in the marketing strategies of major pizza chains including Pizza Hut, Domino's, and Papa John’s, which for years have benefited from the success of their online ordering programs.

The app’s discounted ordering also illustrates the lengths that pizza chains are ...

Article taken from MarketingVOX - http://www.marketingvox.com
URL to article: http://www.marketingvox.com/pizza-chains-make-dough-with-mobile-apps-045422/

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