The Christmas Clown*, and I, wish you a happy and prosperous new year.
Keep us in mind for all your retail and consumer strategy needs!
Chuck Palmer
ConsumerX
Retail + Experience + Strategy + Design
614.562.9315
cX Blog: http://bit.ly/4ozN4X
www.ConsumerExperienceDesign.com
Chuck Palmer's RetailWire BrainTrust Blog http://bit.ly/3fnCTb
*The Christmas Clown is a magical ornament that has been in our family for generations. He brings us luck prosperity. We’re not sure what happened to his hands.
Good consumer experience: @Snapfish sent a preemptive apology email. 50 free prints because there MAY be a weather delay shipping my order (that I placed today). That Rocks. I had a great idea today for photo gifts. I choose Snapfish because they had the photo book product that fit my need, and I’m a loyal HP customer and somehow that made me trust them with these family images.
What a nice surprise. Given that we have yet to print the perfect family shot for our yet-to-be-sent Christmas cards, we will take them up on that offer.
I love John Lasseter. Not only does he have the coolest job ever on the planet ever, but he has always understood the people he is entertaining. He, and Pixar, are stand-out examples of consumer-centricity best practices.
This piece in the LATimes http://bit.ly/6ohRus offers a view into his thinking about merchandise and product development. His understanding and respect for kids is paramount to making the products compelling to play with, but also his insistence that all the characters are given their due.
Whether he calls it Design Strategy or not, he surely understands the rational and emotional drivers of a brand and how they should be translated into the rules and tools designers, manufacturers and marketers need to use. Be sure to read about the use of light green in the development of the new Princess Tiana products associated with Disney’s new “The Princess and the Frog”—spot on and defendable.
This, of course, is informed by his inherent understanding of storytelling and the connections made with audience and consumers. When Bug’s Life came out, our daughter was very young. Over time we collected plush doll of all the characters. Some were easier to find than others, but they were out there and that complete collections is somehow satisfying to us and our daughter. You see, people define a brand and the brand needs to give them the opportunity and voice to do so.
That’s the reason Toy Story is still relevant and will continue to be.
To answer my own question:
KNOW THE CUSTOMER. IDEALIZE THE EXPERIENCE.
RetailWire posed the question: Which apps or other tools make the most sense for retailers to incorporate with mobile phones?
You can see the base article and the BrainTrust discussion here: http://bit.ly/8TivDA.>
In the opening piece, the author notes that a "number of consumer packaged goods brands have introduced iPhone apps that give consumers direct access to the brand and include recipe ideas, nutrition info and special offers. But the reality is, shoppers are not going to download all the brand applications that come down the pike. More realistic is an application offered by a retailer, store-branded and shopper-focused, that enhances the entire shopping experience, starting from home and the creation of the shopping list.
"The greater challenge in using technology as a practical tool is ensuring the accuracy of the data and the ongoing relevance of the offering. Novelty will drive trial for many, but continuing value is the only way to keep people using the service or application."
I couldn't agree more. Most of the apps we're seeing are technology driven--use gps to find Crest White Strips; take a picture of a product and get more info--not human behavior driven. Cool once or twice, but will I do that with every purchase? Who has that much time in the grocery? (Or even Best Buy? I'd rather play with the stuff and not the phone I already have.)
At ConsumerX, we start with the idealized experience. In this case, which essentially is a grocery occasion, our intrepid customer is shopping with a list. She is balancing influential messages received through various sources--broadcast, print, the weekly circular, friends ideas and recommendations--with the emotional drivers of doing what's right for her family and her self.
The potential for mobile in the shopping experience lies in understanding her and what drives her behavior. Odds are, she has spent a good deal of time reconciling all the offers and clipping paper coupons. How will, at a minimum, mobile mimic that (so she can easily migrate her behavior to a new construct)and more importantly, how will mobile make it better in ways she cannot imagine?
The article puts the opportunity at the feet of retail store and I think this is spot on right. Retailers know more about us than we do (or perhaps they realize) or any single brand can. We know that and the average consumer knows that. As a matter of fact, the average consumer, would LOVE it if we used all this information to make her life, not just easier, but cooler, nicer, better.
Combine the insights gleaned from thoughtful, attentive qualitative research, with the broad and deep data from loyalty programs and point-of-sale data and work with consumer packaged goods brands on her behalf.
Jack Dorsey, the co-founder of Twitter has launched Square, a company that uses the iPhone as a cash register (that cannot take cash). This is great--for small retailers, iPhone enthusiasts and, well, Jack Dorsey.
Where's the app for the customers that will let them design their own shopping experience? Hell, just keeping track of hundreds of coupons is a cottage industry.
So, come on retailers, let me access the information you and the brands have about me and what you're willing to offer and I'll try new stuff, buy more from you and keep coming back.
Friday Diversion: Ridiculous User Interfaces In Film, and the Man Who Designs Them - Fake user interfaces - Gizmodo http://bit.ly/7obvJi
Friday Diversion 2: Ataque de Pánico! Awesome effects laden robot attach short film. Worth five minutes. http://bit.ly/54IThe
Take a look at my retail store over at http://www.amadonweb.com/anvil.html. We’re featuring our line of Wire-O bound notebooks/sketchbooks. All are on sale.
| Laura Bauer 2008 These beautiful notebooks and journals have been among our best sellers for years. Bold graphics paired with heavy stock paper and thoughtful details--the Wire-O bind is big enough to hold a Sharpie and the faint dots on each page lets you make each page lines or grid, your choice--make them a great place to archive your greatest sketches and thoughts. Our customers buy them in bulk and keep them forever. Here's what they are saying: "Size is right, plus there’s the place to stick the pen so it comes along with the pad. Two positives. The light dots on the paper is an interesting effect. One could easily draw out a sketchy design of a space, or connect the dots horizontally in one’s mind to write with. While not necessarily the same as lined paper, definitely an intriguing angle here." --Donald "I LOVE this notebook: unlined is the best, good quality spiral binding so you can lay the thing flat open or 1-sided, subtle little gridded dots so my sketchy scribbles don’t meander more than I want, but unlined so I can draw amongst my writing." --Alice In size, quality, hard front and back covers and heavy-weight pages, the Anvil notebooks will remind you of those formerly produced by Oh Boy Artifacts. In fact, we found out Anvil uses the same production factory that Oh Boy used. But, these are no knock-offs, they are wonderful in their own right and are sure to become your new favorites. Available in eight patterns: Monkeys, Geisha, Sputnik, Butterfly, Green Asia, Octopi, Love Hurts and Plum Pretty. 7" by 9.5", 96 pages |
We just discovered Later…with Jools Holland on @OvationTV. Presented by co-founder of Squeeze, the show presents and incredible line up of eclectic pop music. Every night at 7pm eastern, Ovation reruns the show originally broadcast on BBC2. Tonight’s show was Estelle, Green Day and an interview with the Clash on the reissue of London Calling among others (US broadcasts are cut down to accommodate commercials). Go here to see the incredible line ups: http://www.bbc.co.uk/later/ and here to see Ovation’s schedule http://www.ovationtv.com/programs/jools/.
It’s like the western pop version of @KEXP.
#END
Twitter? Flickr? flickr@posterous.com Facebook? facebook@posterous.com
We just discovered Later…with Jools Holland on @OvationTV. Presented by co-founder of Squeeze, the show presents and incredible line up of eclectic pop music. Every night at 7pm eastern, Ovation reruns the show originally broadcast on BBC2. Tonight’s show was Estelle, Green Day and an interview with the Clash on the reissue of London Calling among others (US broadcasts are cut down to accommodate commercials). Go here to see the incredible line ups: http://www.bbc.co.uk/later/ and here to see Ovation’s schedule http://www.ovationtv.com/programs/jools/.
It’s like the western pop version of @KEXP.
#END
Twitter? Flickr? flickr@posterous.com Facebook? facebook@posterous.com
Not sure what to write about this yet, but you'll want to see this. SquareUp http://squareup.com @Jack Dorsey's new company. He’s one of the founders of Twitter .
GAME CHANGER
I’ve always loved that “Macy’s Day” is a short way of referring to Thanksgiving Day. It’s even a Greenday song http://www.greenday.com/site/music.php.
The parade that started as a promotion to announce the opening of the Macy’s Herald Square store in 1924 has become a cultural icon and a part of families’ holiday traditions. (See the Wikipedia link below.) Started in the day when department stores put on spectacular events to draw customers, the parade is best-known of several spectaculars the store produces. In San Francisco, where I did my training, the annual flower show http://www.macys.com/campaign/flowershow/index.jsp transformed the Union Square store into a wonderland.
Now that Macy’s is a national chain, and working on localizing their brand, (the pictures here are of is this year’s decorations at their Chicago flagship—always known as Marshall Field’s) the annual Thanksgiving parade becomes even more important component of their identity. Say what you will about their day-to-day operations (last time I was in the Easton store here in Columbus, it was a mess) but you cannot deny that Macy’s is part of our culture that transcends mere retail.
Or is it that retail is part of our culture that we cannot deny? Hmm.
Happy Thanksgiving to all.
See you at the store on Friday!
Here’s the bit from Wikipedia:
In the 1920s many of Macy's department store employees were first-generation immigrants. Proud of their new American heritage, they wanted to celebrate the United States holiday of Thanksgiving with the type of festival their parents had loved in Europe.[citation needed]
In 1924, the inaugural parade (originally known as the Macy's Christmas Parade[2]) was staged by the store. Employees and professional entertainers marched from 145th Street in Harlem to Macy's flagship store on 34th Street dressed in vibrant costumes.[3] There were floats, professional bands and live animals borrowed from the Central Park Zoo.[4] At the end of that first parade, as has been the case with every parade since, Santa Claus was welcomed into Herald Square. At this first parade, however, the Jolly Old Elf was enthroned on the Macy's balcony at the 34th Street store entrance, where he was then "crowned" "King of the Kiddies."[5] With an audience of over a quarter of a million people,[citation needed] the parade was such a success that Macy's declared it would become an annual event. http://en.wikipedia.org/wiki/Macy%27s_Thanksgiving_Day_Parade
The spectacular Tiffany Dome ready for Holidays 2009.
The Tiffany Dome atrium from above. Remember this is only a quarter of the infamous Marshall Field’s State Street store in Chicago.
View of Macy’s State Street Holiday 2009 display, with the iconic Marshall Field’s Clock on the corner.
I had to include this one. My wife and I met while we were both working at Marshall Field’s in Columbus and we traveled to the State Street store to register for our wedding gifts (we made it to Crate & Barrel to register that weekend, too).
At our house, Thanksgiving morning is all about the four of us hanging out together, having a special (light) breakfast--this year, savory and sweet tarts made with surplus pie crust (thank you, my sweet wife)--and watching the parade. Then it's all about traveling to both our families' gatherings. Today I am thankful for our familes. Big and small. Happy Thanksgiving to all. Sent from my Verizon Wireless BlackBerry
http://pleasantfamilyshopping.blogspot.com/2009/07/woolco-of-our-dreams.html
I found this great blog that discusses retail days gone by. I’m in the midst of doing a big strategy project and when I found these pictures, I thought, wow, we really haven’t come that far, have we?
At first glance, this Woolco store from the early 1960s doesn’t look all that different from the big boxes of today. Actually, they look a bit nicer, given that super-cool carpeting and the mannequins. Although I’m not sure why the two gentlemen in the foreground are considering that blue dress; let’s hope it’s some sort of quality control.
The paint and hardware department looks rather shop-able. Look at all that merchandise on those short fixtures. I bet those ladies with the oddly matching coats don’t feel lost in a cavern of stuff.
At the end of the day, shoppers—people—haven’t changed all that much in the last 40 to 50 years. We still want great merchandise at a reasonable price and to be taken care of, even in big boxes. Woolco did some pioneering stuff back in the day. We can still learn from best practices, no matter when they were best.
http://www.nationaldayoflistening.org/participate/
This Friday is the National Day of Listening as declared by StoryCorps. If you are not familiar with StoryCorp, it is an ongoing effort to record the stories of ordinary people’s lives. It is quite simple really, two people talking with each other. These stories are stored in the Library of Congress and can be heard on public radio and the StoryCorp Web site.
A few years back, I worked on a project with a very large health insurance company. The challenge was to start a movement within the organization that allowed leadership, management and staff alike to “Transform Numbers into People”. That is, think of the people at the other end of policies as humans with emotional needs and drivers and use that knowledge to affect your work everyday.
I brought StoryCorp to project and allowed the 350+ participants to hear the deeply moving stories of ordinary people. We set up listening stations containing a selection of StoryCorp stories.
Well now we all can record stories of the people important to us. Go to the link above to learn how to conduct your interview and share it with the world.
Here’s a bit from the www.StoryCorp.org Web site:
The heart of StoryCorps is the conversation between two people who are important to each other: a son asking his mother about her childhood, an immigrant telling his friend about coming to America, or a couple reminiscing on their 50th wedding anniversary. By helping people to connect, and to talk about the questions that matter, the StoryCorps experience is powerful and sometimes even life-changing.
Our goal is to make that experience accessible to all, and find new ways to inspire people to record and preserve the stories of someone important to them. Everybody’s story matters and every life counts.
Just as powerful is the experience of listening. Whenever people listen to these stories, they hear the courage, the humor, the trials and triumphs of an incredible range of voices.
By listening closely to one another, we can help illuminate the true character of this nation reminding us all just how precious each day can be and how truly great it is to be alive.
-Dave Isay, Founder, StoryCorps
I am a HUGE fan of Apple retail stores. I think Apple is one of the best retailers out there today. Their tree of apps display in their store on Chicago's North Michigan Avenue caught my eye. Is it me, or is this ho-hum? Anywhere else, it seems it would be a stand out, but the creativity just isn't there. For a high-visibility store, I would think something a bit more high-concept would come from Apple. It could be expense, of course, but as I've passed along before, Apple stores to 30 time the sales per square foot as Macy's.Are they becoming a traditional retailer and doing safe holiday? Frankly, the red "ribbon" wrapping the store on their high-level bilboard display is more of a jarring site, departing from Apple's usual super-simple, understated imagery.What are the best store windows this year?
It seems Urban Outfitters is saving instant photography. On a recent trip to Chicago I saw a display featuring the Polaroid "God's Eye" logo. (What a name!) The display contains information about The Impossible Project, in which the organizers have acquired the equiptment and technology to produce Polaroid film for use in vintage cameras. Look for the film exclusively--I suppose--at Urban Outfitters in 2010. Sent from my Verizon Wireless BlackBerry
Great day in Chicago with the family: Wilmette dog beech, shopping downtown, Millenium Park, Apple Store, dinner at friend's house. Loverly. Sent from my Verizon Wireless BlackBerry
In checking out a new follower on Twitter, I came across the above picture of one of his posts. I had to share this. It’s happening out there and we all should be paying very close attention. The implications of this little statement are manifold. Not only did he go to Borders—a chain struggling to find it’s next level relevancy—and he’s pledging to buy on Amazon, but he tweeted about it to his thousands of followers.
While you ponder that, check out his blog. It’s a fascinating idea. 52 Books in 52 Weeks by Brian Utley http://resolution52.com/; not only is this guy committed to a personal project and sharing it with others—he has 3,100 followers on Twitter and his blog boasts 12,000 page reads so far in 2009—he is most likely, very influential with his readers. When a dude like this, says something, people listen.
Consumer Experience indeed.
OR Social Media Speeds the Path to Consumer Centricity
A YouTube video making its way around business and academic circles (above) entitled "Welcome to the Revolution" starts off by asking whether social media is simply a fad or the "biggest shift since the Industrial Revolution."
The video supports the release of a book, Socialnomics: How social media transforms the way we live and do business by Erik Qualman, global vice president of online marketing for EF Education, headquartered in Switzerland.
Supported by a techno-beat, the video lists a stream of facts around social media that will supposedly be substantiated and analyzed in the book. These include:
Social media is undoing all the assumptions of one-way communications. At best, the current internet experience is a one-way experience. We can slice and dice it but at the end of the day, the most "interactive" Web site is still someone in an office somewhere coming up with their best guess as to what the consumer-user-audience wants.
Social media's revolution is really in putting the two-way into the conversation. Aligning with, anticipating, and delighting your customers becomes a much more efficient and measurable enterprise with social media. As the technology becomes more readily available, and as X & Y and the next generations influence more and more spending each day, this revolution will start to feel like just that, a revolution.
This discussion is about a future-state of human behavior. Our behavior may change over time, but our rational and emotional drivers are not all that mysterious. Stores won't go away and neither will the Web or social media. What will change will be who controls the purchase. And that has not really changed all that much.
*originally published on RetailWire http://bit.ly/3fnCTb
According to a study from Australia, while thinner women regard shopping for clothes as a pleasurable experience, many obese or even slightly overweight women often find it a cheerless one.
"The difficulty many larger women have in finding clothing that fits and looks good understandably makes shopping for clothes a negative experience," professor Marika Tiggemann of Flinders University in Australia told The Daily Mail.
The survey of 162 women shoppers aged between 18 and 55 from the city of Adelaide examined the link between clothing and body image. Results were published in journal Body Image.
Women in general have a lot on their plates, and since a relative few can find clothes shopping a free and enjoyable activity, it seems the idea of retail therapy is simply a pop culture myth.
Apparel marketers and retailers could do a better job of crafting assortments, positioning brands and improving the shopping and purchasing experience.
The stresses are not limited to size. There are financial and time constraints that most women must contend with daily. Add size in there and we have a lot keeping women out of stores. Much of apparel shopping happens via catalog and online channels. Our lovely customer can shop in privacy, try things on when they arrive, and return unwanted items to the store.
Perhaps to understand our intrepid shopper, we should look beyond apparel and see where else she is spending her money. Grocery, craft and home stores? Shopping for others in her family and for the home are how she gets satisfaction out of retail.
*Originally posted on cXChuck’s RetailWire Blog http://bit.ly/3fnCTb
Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.
Posted via web from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.
Posted via web from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.
Posted via web from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.
Posted via web from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.
Posted via web from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.
Posted via web from ConsumerX: cXChuck's Stuff
Friday Distraction: Maira Kalman is one of my favorite thinkers. Her work is always a thoughtful pleasure. Take a few moments to check out her visit to Washington DC.
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?
Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?
Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?
Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?
Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?
Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry
Posted via email from ConsumerX: cXChuck's Stuff
Posted via email from ConsumerX: cXChuck's Stuff
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?
Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry
Posted via email from ConsumerX: cXChuck's Stuff
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
From: cpalmer@eyethink.com
Date: Fri, 6 Nov 2009 00:49:34 To: post@posterous.com
Subject: Metaphor for our economy?
Our downtown mall that was built just like any other Taubman suburban mall,
is finally coming down. There are no known plans for the property-which sits less than a block from
Ohio's capital building. Call me a perverse optimist, but I like the tabula
rasa opportunity this provides. Let's hope we don't leave it a "park" for too long. Sent from my Verizon Wireless BlackBerry
Chuck
614.562.9315 | cx.Chuck@gmail.com
-----Original Message-----
From: cpalmer@eyethink.com [mailto:cpalmer@eyethink.com] Sent: Thursday, November 05, 2009 9:06 PM
To: chuck palmer
Subject: Fw: Metaphor for our economy?
