Being the customer service cynic, I tried to talk to a human operator before I knew who was ringing me on the incoming calls. Clearing security and english-as-a-second-language hurdles proved to take way too long. Waiting for me on my voice mail was a message telling me exactly what was happening.
Sure makes the extra 6 hours of down time a bit more tolerable.
Sent from my Verizon Wireless BlackBerry